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【With the same tag:【customer gratitude】 Found 2 articles】 /Page Order by: Asce Desc

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HUMAN RESOURCE MANAGEMENT | F270

The Impact of Customer Gratitude Expression on Employee Working Outcomes and Its Mechanism

Wang Qiqi, Li Zengxin, Liu Jun

In recent years, research on customer behaviors has raised increasing attention among scholars. Totally, the focus of customer research witnessed a conversion from customer-company relatio...

First published at: Aug 20, 2021

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doi:10.16538/j.cnki.fem.20210104.105

Foreign Economics & Management, Vol. 43, Issue 08, pp. 121 - 137

MARKETING | F270

A Literature Review of Customer Gratitude and Future Prospects

Tu Hongwei, Zhang Zhihui, Ma Jianfeng

As an important emotion state that effectively connects the relationship between enterprises and customers, customer gratitude not only helps to stimulate customers’ emotion and cogn...

First published at: Feb 20, 2021

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doi:10.16538/j.cnki.fem.20200803.301

Foreign Economics & Management, Vol. 43, Issue 02, pp. 68 - 83

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